Privacy Policy

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Effective Date: 11/1/2023

M and Em Handyman LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request services, or interact with us. By using our services, you consent to the practices described in this policy.

We collect personal information when you interact with us in the following ways

• Service Requests: When you schedule a service, we collect your name, contact information (including phone number and email), address, and details about the services you require.
• Website Usage: We may collect non-personal information such as your IP address, browser type, and activity on our website through cookies or similar technologies.
• Customer Support: If you contact us for customer support, we may collect additional information to assist with your request.

The personal information we collect is used for the following purposes:

• Service Delivery: To provide the handyman services you request, including scheduling, confirming, and updating appointments.
• Communication: To send you service reminders, appointment confirmations, updates, and other relevant service-related messages (including SMS messages).
• Payment Processing: To process payments for services rendered.
• Customer Support: To address your inquiries and provide assistance regarding your service requests.
• Improvement of Services: To analyze and improve the quality of our services and website user experience.

M and Em Handyman LLC will never sell or share your personal information with third parties for marketing purposes. However, we may share information in the following cases:

• Service Providers: We may share information with trusted service providers who assist us in delivering services (e.g., payment processors). These service providers are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
• Legal Requirements: If required by law or in response to a legal process (e.g., subpoena, court order), we may disclose your information.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction, but we will ensure that your data remains protected under this Privacy Policy.

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to maintaining a high level of protection for your information.

• Opt-Out of Communications: If you no longer wish to receive marketing or service-related text messages, you can reply "STOP" to any SMS message we send. For email communications, you can click "unsubscribe" in the email footer.
• Access and Correction: You have the right to request access to or correction of your personal information. To do so, please contact us using the information below.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to recognize you and remember your preferences. You can disable cookies in your browser settings, but doing so may affect your ability to use certain features of our website.

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we discover that a child has provided us with personal information, we will take steps to delete that information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of the policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

If you have any questions or concerns about this Privacy Policy, or if you would like to request access to or correction of your personal data, please contact us at:

M and Em Handyman LLC
2090 150th avenue, Hardwick, MN, 56134
info@mandemhandyman.com
(507)920-4455

Effective Date: 11/1/2023

1. Introduction

Welcome to M and Em Handyman LLC. These Terms and Conditions ("Terms") govern the use of our services and communication, including SMS messages, email updates, and other interactions. By scheduling a service or interacting with us, you agree to abide by these Terms. Please read them carefully.

2. Services Provided

M and Em Handyman LLC provides professional handyman services, including but not limited to repairs, installations, and maintenance. A full list of services can be found on our website. We strive to provide high-quality service to all customers.

3. Appointment Scheduling

Appointments can be scheduled via our website, phone, or in person. By scheduling a service, you agree to provide accurate contact information, including your phone number, to facilitate service coordination and communication.

4. Payments and Pricing

The pricing for our services will be agreed upon before any work is started. We accept payments via credit card, debit card, or other authorized payment methods. Payments are due upon completion of the service unless otherwise specified.

5. Text Message Communication

By providing your phone number, you consent to receive SMS messages related to your appointments, including:

• Appointment reminders
• Service updates or changes
• Transaction notifications (e.g., invoices, receipts)
• Customer support updates

Opt-in/Opt-out: By consenting to receive SMS messages, you acknowledge that this consent is not a condition of purchase. You may opt out of receiving SMS messages at any time by replying "STOP" to any message. If you need assistance, you can reply "HELP."

Message Frequency: The frequency of messages may vary depending on your service schedule and communication needs.

Message & Data Rates: Standard message and data rates may apply from your mobile carrier.

6. Privacy Policy

M and Em Handyman LLC is committed to protecting your privacy. We will never share your personal information, including your phone number, with third parties for marketing purposes. Your information will only be used for service-related communication. For more information on how we handle your data, please refer to our Privacy Policy.

7. Cancellation Policy

You can cancel or reschedule your service appointment with at least [24 hours’] notice. Failure to provide adequate notice may result in a cancellation fee, as outlined during the booking process.

8. Limitation of Liability

M and Em Handyman LLC is not liable for any damages arising from the use of our services, except as required by law. We will not be responsible for any indirect, incidental, or consequential damages.

9. Governing Law

These Terms and Conditions will be governed by and construed in accordance with the laws of [Your State]. Any disputes arising from these Terms will be resolved in the appropriate courts of [Your State].

10. Changes to Terms

M and Em Handyman LLC reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

11. Contact Information

If you have any questions about these Terms, our services, or your communication preferences, please contact us at:

M and Em Handyman LLC
2090 150th avenue, Hardwick, MN, 56134
info@mandemhandyman.com
(507)920-4455